We're Listening

Grievance & Complaints

We are committed to addressing your concerns in a fair, consistent, and timely manner. Your voice matters to us.

Our Process

Grievance and Complaints Process

Seakey Marine Ltd is committed to addressing grievances and complaints from interested parties regarding our operations, services, or impacts in a fair, consistent, and timely manner.

Initiating a Grievance

To submit a grievance or complaint, please email us. Upon receipt, our team will:

1
Acknowledge your submission within 72 hours of receipt.
2
Investigate your concerns and provide a detailed response within 10 working days.

complains@seakeymarineng.com

Strict Confidentiality Guaranteed

All reports will be treated with strict confidentiality, ensuring the anonymity of the submitter throughout the process.

Escalation Procedure

If your concerns remain unresolved after receiving a response at First Level, you may escalate the issue to the Appeals Committee.

Please include all previous correspondence and email it to the address below. The Appeals Committee will conduct a thorough investigation and present its findings to top management.

You will then receive a comprehensive report detailing the investigation's outcomes and the proposed resolution to address your grievance.

admin@seakeymarineng.com

Resources

Grievance Documentation

Access our official grievance mechanism documents and forms

PDF

Grievance Mechanism Procedure

Official procedure document outlining the complete grievance handling process and guidelines.

View

PDF

Grievance Register

Official register documenting all submitted grievances and their resolution status.

View

PDF

Grievance Recording Form

Downloadable form for recording and submitting grievances through official channels.

View

File Online

Submit Your Complaint Online

Do you have any feedback or concerns regarding our services or code of conduct? Please feel free to submit a complaint using the form below.

Employee

Grievance

Witness

Location

Documents

Resolution

Confirm

Employee Information

Please provide your details

First Name *

Please enter your first name

Last Name *

Please enter your last name

Job Title *

Please enter your job title

Email Address *

Please enter a valid email address

Phone Number *

Please enter your phone number

Vessel Name *

Please enter the vessel name

Date of Incident *

Please select the date of incident

Nature of Grievance *

Please describe the nature of your grievance

Optional: If there were any witnesses to the incident, please provide their information below.

Witness First Name (Optional)

Witness Last Name (Optional)

Witness Phone Number (Optional)

Location of Incident *

Please describe the location of the incident

Supporting Documentation (Optional)

Drag & drop files here

or click to browse • Max file size: 10MB

Supported formats: PDF, DOC, DOCX, JPG, PNG

Resolution Sought *

Please describe the resolution you are seeking

I understand that the information provided on this form will be kept confidential and used solely for the purpose of addressing the grievance. I confirm that all information provided is true and accurate to the best of my knowledge.

Your Privacy is Protected

All submissions are encrypted and handled with the utmost confidentiality. Your identity will remain anonymous throughout the process if requested.

Complaint Submitted Successfully!

Thank you for submitting your complaint. Our team will review your submission and respond within 72 hours. You will receive a confirmation email shortly.

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