Seakey Marine Ltd is committed to addressing grievances and complaints from interested parties regarding our operations, services, or impacts in a fair, consistent, and timely manner. This process ensures a structured approach for resolution and implementation. Initiating a Grievance To submit a grievance or complaint, please email complains@seakeymarineng.com. Upon receipt, our team will: 1. Acknowledge your submission within 72 hours. 2. Investigate your concerns and provide a detailed response within 10 working days. We guarantee that all reports will be treated with strict confidentiality, ensuring the anonymity of the submitter throughout the process. Escalation Procedure If your concerns remain unresolved after receiving a response at First Level, you may escalate the issue to the Appeals Committee. Please include all previous correspondence and email it to admin@seakeymarineng.com. The Appeals Committee will conduct a thorough investigation and present its findings to top management. You will then receive a comprehensive report detailing the investigation's outcomes and the proposed resolution to address your grievance.
